1996-2000
University Complutense
Bachelor's Degree
Bachelor's Degree in Sociology with a Specialization in Quantitative Methodology, including Statistical Analysis and Modeling.
2023-2024
CIPD
Master's Degree
Level 7 - Advanced Diploma in Strategic Learning and Development.
2011-2012
Polytechnic University of Catalonia
Six Sigma - Green Belt.
Certification
2024
Kennesaw State University
Certification
Organization Planning and Development for the Six Sigma Black Belt.
2024
Kennesaw State University
Certification
Team Management for the Six Sigma Black Belt.
2013
Fundae
Certification
Statistics and Standards Applied to Continuous Improvement
2013
Kenwin - COPC Implementation Partner
COPC® Registered Coordinator
Certification
2017
Kenwin - COPC Implementation Partner
COPC® CX implementation Leader
Certification
2015
Buljan & Partners
Customer Experience Management
Certification
2023
Agile Project Management
Certification
2024
Coursera
GenAI for Customer Service Teams
Certification
