SIX SIGMA PROJECT

The project was initiated to address declining Net Promoter Score (NPS) results for a client within the automotive industry.

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Customers were frustrated due to poor communication, delays, and a lack of proactive updates. The team struggled with low engagement, unstructured processes, unclear roles and SLAs, and a lack of system integration. Without real-time dashboards, decision-making was reactive instead of data-driven.

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To turn this around, the focus wasn’t just on fixing processes but on building a culture of ownership and performance.